Shipping Policy

SHIPPING

We ship Monday through Friday using FedEx, but our frozen dog food shipments cannot be in transit over the weekend. As a result, we are not able to deliver your package on a Saturday, Sunday, or FedEx holiday.

WHERE DO YOU SHIP?

We ship anywhere within the continental United States – We do not ship to Hawaii, Alaska or Canada.

HOW DO WE DO IT?

We pack frozen dog food in a cooler within a shipping box with enough dry ice to keep the contents frozen well into the evening of the delivery date.  It is best to open the package immediately upon arrival and to put frozen dog food in the freezer.  Use gloves when handling dry ice.  Fun Fact:  the temperature inside that box is about negative 110 degrees F which is colder than your freezer by 100 degrees.  

NO SIGNATURE REQUIRED

FedEx is authorized to leave all packages at the destination without signature which will insure that your frozen keto dog food will not melt due to multiple delivery attempts.  If your package is a gift please check that the recipient will be in town on the day it will arrive. 

TRACKING

When the shipping label is created you will receive an email with your tracking number.  

REQUESTED DELIVERY WEEKS

It is possible to request a delivery week by checking the appropriate box on the order.  You may write the desired date into the notes as well but we will defer to shipping method chosen and ship within the chosen week if your date does not work with shipping method chosen.  

IN A RUSH? UPGRADE!

All expedited orders received by noon CST (Monday through Friday) will be processed same day.  Overnight orders for Saturday delivery must be received by noon or they will be shipped the following Monday.  2 day express orders received on Thursday or Friday will be shipped the following Monday.  Any order received after noon CST may not be shipped same day (although we try).  We encourage you to read the reat our shipping policies or call us if you have questions.  

FINE PRINT

Valiant Pet Nutrition cannot be responsible for damage or loss of gifts due to unavailable recipient or incorrect address information, or theft.  We are not able to change the address or cancel an order once the package has shipped.  Please ensure your recipient will be in town on the arrival day.

STANDARD SHIPPING

All orders, other than frozen product will arrive in 5 – 10 business days (or less) from the day we receive your order.  Orders received with longer transit locations than shipping days left in the week will be held for shipment the following Monday. Using standard shipping, your package will arrive Tuesday through Friday or Saturday if possible.  

EXPRESS SHIPPING

Order your non-frozen product by noon CST Monday through Wednesday and your package will arrive in 2 days.  Orders placed after noon CST on Wednesday will ship the following week.  Saturday delivery is not available with this option.

OVERNIGHT SHIPPING

Order your non-frozen product by noon CST Monday – Thursday and your package will arrive the next day.  Orders placed after noon CST on Thursday will be shipped the following Monday.  Saturday delivery is not available with this option.  

Note: All frozen orders are shipped over overnight.

OVERNIGHT SHIPPING for Saturday

Order your non-frozen product by noon CST Friday and your package will arrive Saturday.  Saturday delivery is not available in some locations.  

OUR GUARANTEE

To guarantee delivery, we must have the complete and correct address.  With our frozen dog food, we are not able to deliver to PO Boxes, A.P.O or F.P.O addresses due the highly perishable nature of the food.  

GIFT MESSAGES AND RECEIPTS

All orders include a packing slip with no pricing information.  We enclose a gift card if there has been a message included with the order.  

We are unable to ship outside of the United States, but an order may be placed internationally for delivery within the US by using PayPal.  

CUSTOMER SERVICE

We are here to help you.  Please call with any questions during business hours of 8:00 AM until 6:00 PM, and if no one answers please leave a message as we are likely helping another customer.  Our customer service number is:  800-325-0043